Can't download profile!

Tried downloading my profile four times over the last month, it always gives me error message:

Error code 800704DC

I've tried deleting and re adding the router, signing in and out online on a laptop, changing password and still nothing.  

 

Help please! 

 

 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Also created another account to test whether it was the console itself: but new account works fine with Live and connects perfectly.

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Greetings thevoicebeyond!

Error code 800704DC means that there is an authentication problem with your account. I'm sorry but we can't help you resolve this error code. What you have to do is reach out to an official Xbox support agent. They are the only ones that have the proper tools to resolve this problem.

Contact Xbox LIVE support

Good luck! 

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