can't download my xbox profile on my xbox 360

i am having a lot of trouble with this
i do what you normally do
xbox menu>download profile> download profile> enter account email adress> enter password
by the time i do the password thingy, it says: 
the password didn't work. try a different password or use your app password if you set up two-step verification

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Try clearing the cache 3 times and then download the gamertag.  

support.xbox.com/.../clear-system-cache

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