Can't create gamer profile or Recover gamer tag on new console

I've got a brand new xbox 360 slim.

First I can't make a gamer profile, with or without internet. I type the name in and click start. It looks like it's doing something for a while,then goes back to where you enter the name. I tried it another couple of times and end up quitting but with no new gamer profile.

Second I have an old xbox and when I try to transfer my old profiles from my old xbox to my new slim, it says transferring, then it says Some things could not be transfered, and again, there are no profiles.

Third, I tried 'Recover gamer tag' - it decided I needed a update from the internet but even though the network checks went ok, it stays on downloading for ages without ever progressing the green bar. And I've left it well over half an hour!

Any help is welcome - I'm starting to think I need to send my new console back!




Question Info

Last updated July 4, 2018 Views 41 Applies to:

It may be an issue with the console.  Why not take it back to the store you bought it at?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.