Can't control my xbox - help!

Hi all, thanks in advance.

as of this morning I can't control my xbox using either of my controllers or the xbox app. I have tried all the reconnect functions and tried using my plug and play USB cable - nothing. Controller thinks it's connected but I have no battery reading in the corner. Kinect works fine, but that's no use for games!

Any ideas out there?

Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

Perform a soft reset. Hold power button for 5-10 seconds until unit shuts off. Unplug power cord. Wait 30 seconds, plug back in. Press power button on front of console to turn on. Wait for longer boot time while the unit resets. Good Luck!!

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Answer

Hey there Tom!  The first thing I would recommend doing is try a hard reset/power cycle of your console.  

1) Turn off you Xbox One.

2) Unplug the power cord from the wall, or unplug the cord from the power brick.

3) Wait 20~30 seconds.  

4) Plug everything back in and turn on the console by pressing the power contact on the front of your Xbox One.  

Try that out! Sometimes minor software errors can be cleared up that way.    

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