Can't Connect...but Connected?

Below is the chat I had w/support online, it seems it is a known issue w/some gamgertags, they are aware, and are working to correct this.  :-(



trish: he is allowed to log in under his sister's profile, just not his

Antony: Yes then his gamertag has been affected by the localized outage that is currently going on.

trish: Any ETA when this will be resolved?

Antony: There is no estimated timeframe for a solution,but we truly are working diligently to resolve your issue. What I suggest that you do is to try to log into your profile/redownload it in 30 mins or an hour.


Question Info

Last updated July 4, 2018 Views 1 Applies to:
Taken from
Users may experience difficulties with the following services:
  • Signing into Xbox LIVE from an Xbox console
  • Signing into Xbox LIVE from
We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience

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