Can't connect with friends

What Country/State/Province do you live in? United States, Utah 
Modem brand & model number: Do not know 
Router brand & model number: Cisco Linksys e4200
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal (Xbox 360S) 
Things you have tried: Testing connection, resetting router, resetting xbox. 
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT? No, my NAT reads "Open"
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? Skywire 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 20A8 - 4840
Z: 0000 - 0000
ID: FFFF - FFFF
L: 0015 - 10F0
Q: 8015 - 1004
T: Wireless
D:208.88.8.4, 208.88.8.2
S: WPA2
C: 1

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi Gore! Could you provide a bit more detail on how you can't connect? Has this always been an issue, or is this something new? Is it all friends, or just a few in particular? Have you checked to see if there NAT settings are OPEN?

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Do you have Version 1 or Version 2 of the router? Please check the router's underside for the version number, then download the correct manual from http://support.linksys.com/en-us/support/routers/E4200/download and follow the instructions to check on the status of the UPnP (Universal Plug and Play) setting in the router configuration.

 

If UPnP is not enabled, please enable it.

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