Can't connect to Xbox Live

Hi guys

I'm unable to connect to xbox live on my console all of a sudden today, it offers these error  messages:

W: 0000 - 0021

X: 0000 - F001

Y: 00A8 - 4820

Z: 0000 - 0000

I have spoken to customer support but all they suggested was to open the ports Xbox Live needs or reset my router, both of these I have done to no avail. 

Can anyone help? I had a gut feeling this meant the console was banned although I have never done any modding or glitching or anything that gets you banned :(

However having looked up these error codes it doesn't seem like the banned ones, and should be working?

Thanks for any input :)

 

Question Info


Last updated July 4, 2018 Views 16 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hey TomST, are you getting any other text when you run that connection test? We'll need any and all information that comes up in order to help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Agreed. Give us info on how the Connection Test runs.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry for not providing that information originally.

The connection test runs fine until it reaches internet --> Xbox Live (Sometimes fails before but that is due to the wireless adaptor not syncing properly) and then fails with the text "Your console cannot connect to xbox live. See Xbox.com/support for help"

Now interestingly the error status report values have actually been changing quite frequently. The Y values are currently 0000 - 0000, and the ID is FFFF - FFFF.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had similar  error mesages...

Mine were in the error staus report...

W: 0000 - 0021

X: 0000 - 0000

Y: 20A8 - 4800

Z: 0000 - 0000

ID: FFFF - FFFF

Any idea how to find out what this means?/

When I try to login using my Windows live ID I get the following error message...

Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system.

date:

11/5/2011 5:14:14 PM

code:

26EECB9EF720D0E

s:

wI5GANt6yHWle1DHf5Cx9w==

id:

65daf422-102e-47f6-906e-c039975dad45

req:

4db00955-3b9c-4cb3-9f7a-7bd63eb0e4d8                            But then I can still move around my site

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Who is your ISP and what brand of router do you have?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

My router is 2WIRE supplied by ATT with my high speed internet account and my IP Gateway is 192.168.1.254 and currently on my laptop in front of TV and XBOX at 192.168.1.70

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That is why my friend. The 2WIRE is not compatable with XBOX LIVE.  Here is a list of compatable routers: support.xbox.com/.../network-hardware-compatible-xbox-live

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So if ATT can't give me a compatible router, I guess I have to go out and buy one that is compatible. Any chance XBOX is going to make 2WIRE compatible?? Any chance that they could let customers know up front that 2Wire routers  are not compatible. I clearly told thesales  agent at Dell that I had ATT 2Wire router when I bought the XBOX from them.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I just read where the wireless adaptar is only good for the original 360 and not the 360S. I tried the solution for he 360S and I can connect but I get logged off a lot and so often I have to completely unplug the router and start from scratch. I will work for an hour or so and I may have to do it again. Sounds like to really solve the issue and need a compatible router.

When I had Comcast I had a Netgear N300. Will that work if it will work with ATT??

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes the link will give you a list of all compatible routers. That will resolve it for you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.