can't connect to xbox live

Two weeks ago I bought an Xbox360 elite from a friend of mine in Holland. This xbox has still got 8 or 9 months Xbox Live Gold Membership left on his account. Today the xbox finally came in, and everything seemed to be working, but I can't connect to Xbox Live. Everything works perfectly fine when connecting to the network and internet, but then it fails at the xbox live connection. I tried a whole bunch of things but nothing seems to be working and I just want to play online with my friends, after waiting 2 weeks for the thing..

What Country/State/Province do you live in?
Ireland, county Meath

Modem brand & model number: 
wouldn't have a clue

Router brand & model number:
eircom netopia 2247NWG-VGx

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
internal adapter

Who is your ISP(Internet Service Provider)?
probably eircom

W: 0000 - 0021
X: 0000 - F009
Y: 30A8 - 4840
Z: 0000 - 0000
ID FFFF - FFFF
L: 8015 - 190E
Q: 8007 - 0435
T: Wireless
A: 192.168.1.27 / 255.255.255.0
G: 192.168.1.254
D: 192.168.1.27
N: stellor sport horses
S: No security
C: 7
 

Question Info


Last updated July 4, 2018 Views 24 Applies to:

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It's probably the Xbox account owned by your friend from Holland. The region of the account made in Holland probably won't work now that it is in Ireland. You could try and change the account region or contact Xbox support to help you with it. It might end up that you have to buy gold membership to your own account.

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as far as I know that's not true, and it hasn't got anything to do with the fact that I can't connect to xbox live, I should be able to connect even if I didn't have a gold membership

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Try to delete the gamertag and download it again (you'll need the email and password linked with the gamertag from your Dutch friend), and then see if it fixes anything, since it will come from servers closer to you instead of servers in Holland.

Also make sure that the Xbox is allowed to have full access to the network and internet.

Another thing to try is changing the Xbox locale region to Ireland, instead of Holland.

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I changed the xbox locale region already, but I can't change any gamer things since I should be connected to xbox live before i can change anything. I will delete the thing and download it again, see if that'll help

edit: oh very good now I deleted the gamertag and I can't download it again because I'm not connected to xbox live so now I'm really screwed, thanks.. 

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Thanks for telling us that the Xbox could connect to the network and internet. If it can do that, it should be able to connect to the Xbox servers. You should have told us that the CONSOLE was the reason it couldn't connect.

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Hi,

Can you please try setting up your Netopia like this:-

www.unofficialguidetolive.co.uk/.../81-eirecom-customers-with-netopia-kit

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medium bloke, how is the xbox different from the console. I gave you every piece of information you needed, so if you can't help me that's not a problem, but I made it quite clear that I can't connect to xbox live and thus can't change anything

shad0wmanUK, I will see if changing the firewall settings works, I already did the rest of it but that made no difference

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that last thing actually did the trick, thanks a million :)

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No problem :)

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You may not assign this contract or any part of it, or any rights to use the Service or any part of the Service, either temporarily or permanently, to any other party. Any attempt to do so is void. - from the Xbox Terms of Use.

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