can't connect to xbox live

status code 397F-0000-0080-0300-8007-045D....

ran test, connection to internet but not xbox live

 

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Last updated July 4, 2018 Views 5 Applies to:

See this link for more info on errors.

It may be able to resolve your query.

support.xbox.com/.../software-update-errors

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I took a flash drive, had the Xbox format it, then disconnected the Xbox hard drive. I tried the system update again and it worked. Maybe my hard drive was faulty, but I'm not sure. Make sure the flash drive is formatted for the Xbox first and good luck

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