Can't connect to Xbox live

Been trying to log on using my email address and password it logs me on but as soon as I select remember and press next it tells me the password or email you have entered does not have an Xbox live membership and it kicks me out. It gives me an error code: 80044821
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey there lozoyam!

Please do the following and reply back to let us know if you are able to log on.

1. Check account.live.com/.../Manage to see if at least two security proofs are setup and verified

2. Delete your profile from the console, be sure to select Delete profile only, to do so check this link: support.xbox.com/.../profile-move-delete

3. Clear the console cache, see this link for the how to: support.xbox.com/.../clear-system-cache

4. Turn the console off.

5. Turn the console on.

6. Clear the console cache one more time like in step 3

7. Redownload your profile.(See the same link as 2.) you might have enter the security verification afterwards and all should be fine again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you that fixed it

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the update!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.