Can't Connect to Xbox LIVE

"Your Xbox LIVE membership information isn't valid. Please use a profile that contains a valid membership or recover your profile from Xbox LIVE"

This is what this says whenever I try to log into Xbox LIVE. I can log no problem whenever I unplug the Ethernet cable, but whenever I have the cable in and try to log in, it won't log in. This randomly happened to me this weekend and I have no idea what happened...

Whenever I try to recover my account (FlyingWackyears) it says my recovery username/password isn't correct, even though I know for a fact it is correct... and now whenever I logged into my account on here, it gave me this gamertag out of no where, LocoConstant56... 

Does anybody know what happened? I have no messed with my Membership information, and my Xbox LIVE doesn't run out til the end of December...Help please. 

Sincerely,

FlyingWackyears

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello, you will need to contact Phone Support: support.xbox.com/contact-us

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Hey all.. I figured it out... I guess someone hacked into my account on here because whenever I went to send my password to my email, it also sent the same notification to an email I did not recognize, so I guess they got the change password email.. I just hope they don't use that account anymore... but I did take that email off that account, and also added my 2 emails I had..

Thank you to all who took their time to read this...

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