Can't Connect To Xbox Live

Okay, so I was watching videos and stuff on my Xbox live and it started lagging. I figured if I moved my router a little closer to the Xbox that I would get a better connection. Well after I did that, I didn't get a connection at all. I tried moving it back to the place I had it before but it still didn't connect. I went to the network settings and it asked if i had a wired network or a wireless network and I tried picking the wireless network but it said I needed a wireless networking adapter to my console. I didn't know what to do after that, please help!
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:


1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then
2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).
3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem/gateway power.
5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.
6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.
7) Plug in and turn on the Xbox. 


If the problem persists, please send us the info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.