Can't connect to xbox live.

Hi Guys

Im having problems connecting to my xbox live account, a few days ago I put in a game and it ask me to download an live update for the game so i did but once finished it signed me out and now wont connect at all.

I have a wireless adapter which the light is always red.

It keeps failing at the network bit with an error status report of: 

W:0000-0000

X:8000-0011

Y:0000-0000

Z:0000-0000

ID:0000-0005 

I've tired everything on the support site and nothing works. 

Please can somone help me.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

If you are not on Dasboard 2.0.13604.0. You should try downloading the update manually, and putting the extracted contents onto the ROOT of a CD/USB device.

It can be downloaded here:

support.xbox.com/.../system-updates

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Thanks for your help but i am already on that dashboard. Don't understand why its not working as I havnt changed anything since I first set it up and never had a problem before.

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Hey there - can you tried clearing your console's cache? support.xbox.com/.../clear-system-cache

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