Can't connect to Xbox Live

Hello everybody,  I can't connect to Xbox Live with the main profile to Xbox Live with other profiles in the same console I can, so any  help will be appreciated.

Two weeks ago I bought Soul Calibur V and I remembered having a lot of some microsoft points which I did not use from my last visit to Xbox Live (like three months ago or two) so I decided to connect to Xbox Live  to downloading some equipment parts for Soul Calibur V, and is not  possible connect to Xbox Live from my  profile.

I can connect with my wife's profile to Xbox Live or with the profile that I had when I was living in Mexico, we live in Chile and we bought the console in Chile.

Additional questions:

Is it possible to transfer the microsoft points or the amount of money to my wife's profile?

I have done everything (I think so) and it still appearing a message saying that is not possible to connect my console to Xbox live  (which is weird because i am offline)  and this number:

 8015104.

When I am playing a game it appears the message disconnected from Xbox Live and it takes longer than usual to load the Xbox dashboard when I turn on my console.

Thanks for helping me.

- - - - - - -

Hola a todos, no me puedo conectar con mi perfil principal a Xbox Live, pero con otros perfiles en la misma consola si se puede. cualquier ayuda será agradecida.

Dos semanas atràs compré el Soul Calibur V y recordé que tenía algunos puntos Microsoft los cuales no usé durante mi última visita a Xbox Live (como tres ó dos meses atrás) entonces decidí conectarme a Xbox Live para descargar algunas partes de equipamiento para los personajes en Soul Calibur V y no es posible conectarme a Xbox Live desde mi perfil.

Puedo conectarme con el perfil de mi esposa, ó con el perfil que tenía cuando estaba viviendo en México, nosotros vivimos en Chile y la consola la compramos en Chile.

Preguntas adicionales:

Es posbile trasnferir los puntos Microsoft ó dinero de mi cuenta a la cuenta de mi esposa.

He hecho de todo (creo) y todavía me aparece un mensaje dicièndome que no es posible conectarme a Xbox Live y el siguiente nùmero: 8015104.

Cuando estoy jugando un juego me aparece el mensaje de desconectado de Xbox Live(lo cual es raro ya que estoy en offline)  y toma más de lo normal para mi consola para cargar la interfaz de Xbox.

Graciaspor su ayuda.

 

Question Info


Last updated July 4, 2018 Views 26 Applies to:

G'day Oorovos! We'll be happy to help with your profile, but I'm afraid that error code is not valid. Those codes are 8-digits long, could you possibly check it again and let us know?

In the meantime, try these steps on your profile to get you reconnected:


Let us know the result and the error code. If you're still unable to connect, we'll find another solution!

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I think the error code is actually 80151014, however the answer from Misses Joust is spot on, just had to use it and it worked fantastic, thank you!

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Make a USA account it´s better. Clean the cache of your xbox.

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