can't connect to xbox live, pc or media player

hi there, i havn't used my xbox online in about a year and tried going on xbox live tonight with no success.

i am connecting my network cable to my laptop which has a usb internet dongle, which always worked in the past.

i get the "ip address error" on all connection tests. i've done all the troubleshooting on the website to no avail. it also recommends i try using a static ip address but i do not understand how to do this. 

if anyone could explain how i try using a static ip address or has any other suggestions it would be greatly appreciated, thanks.

 

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Last updated July 4, 2018 Views 1 Applies to:

I cant connect either

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Hi there TektiticEnd9876! Before we can tell you how to enable a Static IP, we need a bit more information. Can you review our Start Here sticky (forums.xbox.com/.../155724.aspx) and post back with the results, as well as the information requested at the bottom? This will help us get you the right information. :)
 

Sh0ttyb0MbN - Can you do the same, but post your information in a brand new thread? We'd love to help you both, but focus the attention of the thread on the OP. In your own thread, you'll get all of the attention. :) Thanks!

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