Can't connect to Xbox LIVE on Sky Broadband in the UK.

I'm on Sky Broadband in the UK. Only is it that in the last 12 hours, I haven't been able to connect to Xbox LIVE. I managed to connect once, but I was disconnect a few minutes later. When I test my connection, it connects to Xbox LIVE no problem, only is it when I try to sign into my profile does it say "Can't connect to Xbox LIVE". I've tried signing in on other profiles and I get the same issue, I've also tried restarting my router, restarting my console, leaving my router off for five minutes and doing a hard reset on my router too. I can get on the internet on all devices in my house, other than my Xbox. All required ports are open and my IP and DNS configuration is all correct. I can access all Xbox and Microsoft services on my PC, just not on my Xbox.

Any information or help on this problem would be greatly appreciated.  

Thanks,
Chris. 

 

Question Info


Last updated July 4, 2018 Views 304 Applies to:

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

 

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

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I'd actually done all of this, with no success. The problem is however now resolved, simply by waiting. After 16 hours of waiting, there are now no connection problems and everything is working fine.

Thanks for your suggestions though, they're appreciated.

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And, you're very welcome, Chris, to let us know the problem cleared. Do try that WiFi link sometime when you're in a Rube Golbergian mood.

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