Can't connect to XBOX Live on my acct but other accts can

When I start up my 360 I can sign in to my account but it does not let me connect to XBOX Live. Connection is fine because other profiles on my 360 can sign in to Live no problems. And when I test connection the other thing pops up is a service alert about the XBOX stores.

 

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Last updated July 4, 2018 Views 0 Applies to: