Can't Connect to Xbox Live on 360

Hi Guys,


I've been trying to resolve a problem on my 360 (Slim model)  for some time now without success. About a week ago i could no longer connect to Xbox Live on my 360.

  • When my console launches a message pops up that says "a problem occurred while signing in. Please try again."
  • When i select to connect to Xbox Live on the dashboard, i get the error message "8015190E".
  • Testing my network connection tells me that my Xbox can connect to the wireless, and the wireless to the internet, but not the internet to Xbox Live.

I have already tried to fix the issue, including clearing the cache 3 times, restoring network setting to factory defaults, performing an extended power cycle and port forwarding. I have also deleted my profile, but cannot download it as i have no live connection.

The only other thing of note is that i can connect to live on my Xbox One, and another 360 in the same household without issue. All devices are connected to the same router.

What Country/State/Province do you live in? Australia, Victoria
Modem brand & model number: Apple Airport Extreme 802.11n
Router brand & model number: Netgear Cg3000v2
Wireless adapter? Internal
Is UPnP Enabled? Yes
Do you have a NAT error? No
Any Error Codes you encounter: 8015190E
Who is your ISP? Optus
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown?
W: 0000 - 0021
X: 0000 - F009
Y: 30A8 - 4840
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 190E
Q: 8007 - 0435
T: Wireless
D: 198.142.0.51, 211.29.132.12
S: WPA2
C: 6

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Have you looked into the error code and the solution all this info can be found here

support.xbox.com/.../error-code-8015190e

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I have completed the steps in that link, but still cannot connect unfortunately.

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Greetings Peytz!
[quote user="Peytz"]Modem brand & model number: Apple Airport Extreme 802.11n
Router brand & model number: Netgear Cg3000v2[/quote]Is there a particular reason, to why you have an additonal router, (Airport Extreme) part from the built-in (Netgear CG3000v2)? Or, do you use the AE to extend wireless connectivity for your WLAN?

Could you verify If your Netgear and AE is doing NAT, (Network Address Translation).

[quote user="Peytz"]The only other thing of note is that i can connect to live on my Xbox One, and another 360 in the same household without issue. All devices are connected to the same router.[/quote]Have you manually configured any port forwarding rule? Simple Yes, or No will do.

Thank you!

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Hi Taidara

The AE is used to extend wireless connectivity.

This netgear router supplied to me by my ISP does not give the option to turn off NAT, which i think may be the problem. However i have not seen any NAT errors on my 360. And the other two Xbox devices can connect properly.

I have manually configured port forwarding rules.

Thanks

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