Can't connect to Xbox live: network connection test is good still can't connect

Hi all I've been trying all morning to connect to Xbox live to no avail. My router and cable connections are good and so is the connection test on te Xbox .....still no connection. Has anyone had this problem?
 

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Last updated July 4, 2018 Views 1 Applies to:

Yeah, I have the same problemo.....

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OK Just got off of Chat with Xbox support. I have pasted the conversation below so you don't have to wait for an answer from Xbox.

You are now chatting with 'Peggy B'.

c: Hi Peggy

c: Why does Bill Gates want to ruin my Christmas? I just want to play my games....

Peggy B: I'm sorry, there is a service alert out right now and they are aware and working on the problem.

Peggy B: Try to sign on again later.

c: That's it? Tell Bill Gates to call me now! I will have your job for this Peggy!

Peggy B: Not my fault.  Unfortunately, thing break down.

c: OK will it work again ever? Is there a Santa clause?

Peggy B: Is there anything else I can help you with today?

c: Can we just chat untill it is fixed I am so bored with out my games

Peggy B: Happy Holidays

c: Dont go Peggy. Dont leave me like this

c: We have been though so much together you and I

Peggy B: I'm sorry there is nothing else I can do.

c: Ok I will miss you by Peggy!

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I live in USA - Buffalo, NY

W:0000 - 0021

X:0000 - F001

Y:20A8 - 4840

Z:0000 - 0000

ID:FFFF - FFFF

L:8015 - 190A

Q:0015 - 10F1

T:Wired

A:0.0.0.0/0.0.0.0

G:0.0.0.0

D:0.0.0.0/0.0.0.0

Same problem. So it said to re-download account and it got deleted WTF. Now i have to restart if i want to play a game. Xbox should reimburse us. I payed for 1 year of xbox live, not 9 months and a few days (got hacked).

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Same for earlier it was saying that was a service alert now that's gone, now i can' even get a connect to xbox live. I know it's not my game time running out because i have a full 2 weeks on it

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Yep mine's doing the same thing. This sucks right on Christmas eve!

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