Can't connect to xbox live <--- Please help

So I have *two* Ethernet cords, I just replaced one as it was not working, now the new one is also not working.

-The other cord does work..
 -When it is working on my laptop, I then switch it to my Xbox 360 and it will stop working

*I have reset the router, cleared the cache, and deleted my profile
*Their is no damage in the cord

 Thanks for the support


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey there Remiss!
Do you receive the following message: "To use a wired connection, make sure an Ethernet cable is connected to both your console and your router or modem"?

What is the make and model of your router?

The Ethernet cable, attached to your console, which device does it connect to?

Do you have the option to connect wireless with your console?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.