Can't Connect to XBox Live ICMP Errors

What Country/State/Province do you live in? US Tennessee
Modem brand & model number:  Westell C90-610030-06
Router brand & model number: Netgear MR314
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? wired
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown  No
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter:   Your console is not receiving ICMP responses properly from you router or modem
Who is your ISP(Internet Service Provider)? AT&T
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-000B
X: 0000-F001
Y: 0000-0000
Z: 0000-0000
ID: FFFF-FFFF
L: 0015-10F1
Q:  8007-0435
T: Wired
D: 192.168.0.1/0.0.0.0
S:
C:


My internet connection is fine.  I have several other internet connected devices that are working properly with no issues.

I have not changed any hardware recently.  Same modem and router that I've had for several years with no problems

I swapped cables with a device that was working and my XBox.  The other device continued to work and XBox still won't connect, so not a wiring issue

Tried the wireless connection on the XBox as well with same issue.

Tried resetting modem and router, no help

Tried resetting XBox to factory network settings, no help

Tried manual DNS setting, no help

Connection test always fails at internet.  Network = Connected then Internet = Fail

Any help would be greatly appreciated.  Thanks.

 

Question Info


Last updated July 4, 2018 Views 24 Applies to:

Greetings!

Visit Netgear webpage and ensure your router is up-to-date with the latest version of firmware. Follow thoroughly the instructions for updating you router.

Post back and let us know if your router is up-to-date with the latest version of firmware.

Thanks! 

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Here's how I fixed it. The affected routers are ZyNOS based. This includes the Netgear RP114, RT311, & RT314 models. I believe the MR314 is also a ZyNOS based router.

forums.xbox.com/.../476016.aspx

Good luck!

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