Can't connect to xbox live because of parental code

Hi, I have a problem with the parental code that makes me unable to connect to xbox live. When I accept the new conditions, I enter the code of my parent's email, and it DOESNT work. I'm 100% sure it's the good one, because it works on hotmail. I don't pay xbox live to watch my gold account, I pay it to play.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Greetings IaM BaileYZz!

Only an official agent from Xbox support can help you with your situation, regarding the parental code.

in your particular case you need to make your contact through phone support, so they can verify you're an adult, and not some kid trying to bypass the parental controls without the parents permisson.

Phone support will be able to lead you through the proper steps.

Good luck! 

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