Can't connect to XBL!

Ok, seems like it's better to start here when you have a problem with Live, so here we go.


What Country/State/Province do you live in?  Canada / Quebec
Modem brand & model number: **** TM402P/110
Router brand & model number: Netgear N300 WNR2000v2
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired Connection
Things you have tried: Everything!  Test connection, Unplug Modem - Router, Reset Router, Connection direct in the Modem, Called Microsoft, Called ISP!
Is UPnP Enabled? Yes (Always been and never had problem)
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter: No
Who is your ISP(Internet Service Provider)? Videotron
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0000 - F001
Y: 30A8 - 48E0
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 190E
Q: 8007 - 0435
T: Wired
D: /
C: /


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey BibiCle! I'm sorry to hear you're having connection issues, are you perhaps able to change the channel that your router is broadcasting on? If you can, please let us know if that helps. Thanks! :)

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