Can't connect to wireless N band

I have a black 360 with internal wireless network adapter and I am able to connect to my account with full funcionality, but for some reason it will only connect to the G band on the router. I have other gaming consoles, PCs, laptops, smartphones, and they all connect to the N band with no problems.

Has anyone else had this same problem? Any help would be greatly appreciated.

Thanks in advance.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Thanks for the quick response. I'll try this later when my landlord is home and I can access the router.

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A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

 

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

 

If the problem persists, please send us the info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further.

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