Can't connect to Wi-Fi?

Recently moved from where I had a shared Wi-Fi connection to a new place where I have my on Wi-Fi. It connected just fine at the old place but says connection failed after I select my network and enter the correct pass code. I have other devices/game systems that connect with out a hitch. I have tried resetting the modem/router as well as followed all the availible steps listed on the xbox help site but to no avail.

 

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Last updated July 4, 2018 Views 1 Applies to:

Try unplugging your router for 30 seconds, then plug it back in

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As I wrote before I have tried all the suggestions and steps that Xbox has listed on their help site including resetting the router.

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Hi,

Please read:- forums.xbox.com/.../811997.aspx

And post back your details in full (the bits that are in bold on that post) so that people may help

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

Thanks

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What Country/State/Province do you live in? New Hampshire USA

Modem brand & model number: Arris TG863

Router brand & model number: same

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?internal

Things you have tried: unplug router/modem, reset to factory default on xbox, unplug both and plug each back in then wait a minute then plug the next in,

Is UPnP Enabled? Yes/no/Unknown: unknown

Do you have a NAT error? If so, what is your NAT? none

Any Error Codes you encounter: Test failed: Theres a problem with your connection.

Who is your ISP(Internet Service Provider)? Comcast xfinity

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:0000-0000

X:8000-0011

Y:0000-0000

Z:0000-0000

ID:0000-0005

L:8015-1000

Q:8007-0435

T:Wireless

D:0.0.0.0, 0.0.0.0.

S:WPA2

C:0

just for giggles I tried plugging in an ethernet cable it connected to the network but wouldnt connect to the internet. This is really weird because like I said before when i first got the Xbox it connected to the wifi with out a problem but since I've moved to a different home and have a new wifi it wont connect yet all my other wifi devices and game systems work fine.

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Its definately a TG863? I can't find any info on that router?

If you have been through all of the help on support.xbox.com try these tips:-

www.unofficialguidetolive.co.uk/.../111-troubleshooting-and-improving-wireless

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