Can't Connect to network through xbox

I am trying to connect to xbox live, everytime I run a test it won't connect to the network.  I am working with a wired connection, if I use a wireless connection- it works just fine.  I just bought a new router, have tested the cables & everything works! Is it the xbox?  I have cleared everything, but nothing works.

 

Here is my error report

W: 0000-000B

X: 0000-4003

Y: 0000-0000

Z: 0000-0000

ID: FFFF-FFFF

L: 8015-1901

Q: 8007-0435

T: wired

A: ( my ipaddress & submask#)

G: (gate #)

D: 0.0.0.0/0.0.0.0

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

 This is BS. Now I can't get the number for the phone once it opens at 9am eastern. Someone post it plz, thanks.

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Hey Runing, sorry to hear about the connection issue! Okay, in addition to using multiple cables, have you tried plugging into a different port on the router? Tabetic, you can reach phone support at 800-4MY-XBOX if you're in the US or Canada. :-)

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