Can't connect to my apartment's internet, but my computer can.

What Country/State/Province do you live in?
Modem brand & model number: Apartment's modem and I'm unsure, just moved in.  No wireless though here.
Router brand & model number: I tried to strengthen connection with a Belkin N750 DB  Wi-fi Dual-Band N+ Router
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Internal Xbox 360S
Things you have tried:  I have also tried to go straight into the wall and find the network, but can't connect to internet.

Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter:

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 0000 - 0000
Z: 0000 - 0000
ID: FFFF - FFFF
L: 8015 - 0002
Q: 8007 - 0435
T: Wireless
D:  10.0.0.1, 0.0.0.0
S: WPA2
C: 11
x

 

Question Info


Last updated July 4, 2018 Views 87 Applies to:

3

Unplug the power cables from your modem and make sure the Xbox 360 console is turned off. Unplug your router from the modem. Connect one end of the Ethernet cable into the port on the modem and the other end into the Xbox 360 console. Turn your modem back on.

4

Turn your Xbox 360 on and sign onto Xbox Live. If this procedure doesn’t help, manually change the MTU settings through the router.

5

Consult the router instruction manual on how to alter MTU settings. Change your MTU settings to 1364 if the router supports an MTU settings feature. If the router does not support a manual MTU settings feature, you will need to contact your Internet service provider.

Read more: How to Fix the MTU Setting on a XBox | eHow.com www.ehow.com/how_6160347_fix-mtu-setting-xbox.html

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Also you may want to call you Internet provider and tell them your service has drastically slow and they'll fix it  on there end, plus if it is a shared Internet service others using it may slow down the connection to where the Internet speed doesn't meet the MTU requirement Xbox live need to function

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ive been having the same problem. Ive tied all the solutions rebooting the xbox and modem. Changing the IP adress and reseting the xbox to factory default. None of these have worked and i have both a new and old xbox. PLEASE HELP!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Razz,

Can you please post the exact model number of Belkin it will be printed on a sticker underneath and start with F

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Had the same issue today, un plugged modern for 30 seconds, and it connected,

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.