can't connect to live

i have tried to sign in on my family members xbox and it is sayig i have glitched i the system what is going on

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

 

 

And, if you need further help, this is actually an Account problem and belongs in Forum 03, http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi SGz Deactivated,

Finding a "glitch in the system" is an error message that historically has occurred from the Xbox.com website. What is the exact wording of the error message you see when you try signing in to their console? Do you see any error codes?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.