Can't connect to Live

Okay, I have been trying everything I can think of to get my connection fixed and nothing is working and it was fine just yesterday.

When I go to test the Xbox Live connection it fails at the first one and says that it can't obtain an IP address and the on it's getting isn't right. It's starting with a 169 instead of 192. The description says, Unplug power from router or modem for 30 seconds, I have done that still nothing. I've completely shut everything off for a few minutes and still the same message. I'm only using a modem, no router and it is DSL. Also I have tried entering the IP manually and still no go!

I need help!



Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey John, sorry to hear about the issues connecting to LIVE! Based on the error code you listed, the first thing I'd like to provide is this troubleshooter, as its tailored to that error code specifically. :-) Think you can try the steps there, then let me know how it goes?

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