Can't connect to live please help

What Country/State/Province do you live in? USA/Missouri
Modem brand & model number: Scientific atlanta/AM-120100041
Router brand & model number: Motorola/ SBV5122
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?Xbox 360 S internal
Things you have tried: all suggestions from http://support.xbox.com/en-US/xbox-live/connecting/cant-connect-to-xbox-live-wizard and the ones suggested by my xbox
Is UPnP Enabled? Yes/no/Unknown - Unknown
Do you have a NAT error? If so, what is your NAT? i dont know
Any Error Codes you encounter: none
Who is your ISP(Internet Service Provider)? charter
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000 - 0021
X: 0000 - 1000
Y:10A8 - 4840
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 0002
Q: 8007 - 0435
T: Wireless
D: 192.168.0.1, 0.0.0.0
S: No Security
C: 1

I can connect to my internet provide and the internet but not to Live.

My friend brought over his xbox and it worked fine but mine wont connect

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

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Hey Erring, let's try resetting your console's network settings to factory default. You can do so by following the steps listed below:

   Go to the Settings hub.

   Select System.

   Select Network Settings

   Select your network.

   Choose Configure Network Settings.

   Scroll to the Additional Settings tab.

   Choose Restore to factory defaults.  

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I've done that. but its brand new i shouldnt need to anyway

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Hey Erring, two questions to get us started: first off, did your friend connect using an internal wireless adapter, or did he have an external adapter. Secondly, does the same issue occur if you try and connect with an Ethernet cable?

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My friend had the internal adapter . When i tried with the Ethernet cable it had an error assigning an IP address

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Hey Erring, was the error specifically, "Can't obtain IP address from your router or modem?" If so, would you mind working through the steps listed here while your console is connected with the Ethernet cable? :-)

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Ive done all that it didnt work either

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i have same problem  its the new update that came out dashboard 2.0.14699.0 i will not let me connect to live i have done everything i can all the test and settings and restarts i have clear my ceche and formated my hdd and remove my hdd nothing works i have 2 360's both got update and only one works online now my network is pro its not my network or cable modem my 360 that connects it has open nat 247 works at 110% my other one will not connect for nothing its the new update it killed xbox 360's all around the world its nothing to do with the network or live its the new dashbord MS needs to fix that

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Hey there Pegasus! Just to recap, your friend's console works at your home, but yours does not, correct? Have you tried taking your console to a different network to see if you have the same results as here, or if you are able to connect. Let me know how this goes, thanks!

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I think John is probably right but ill let you know Gwyther when i can

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I took it to my friends house and it worked perfectly but it still doesnt work at my house

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