Can't connect to Live anymore

Me and my friend can't connect to LIVE anymore.

We played earlier and it worked great, but now we can't logon.

All we get is:

"The LIVE service may be unavailable..."

Any ideas what it could be?

and DON'T tell me its our internet connections or firewall and so on.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

If you haven't done it, then you're omitting the most useful troubleshooting step for the Xbox. Please note Step Four, contrary to the published procedure, calls for a five minute power down, and for very good reason, as that helps make sure you get a new external IP addresse from your ISP. I would not suggest it had it not proven extremely useful, and, yes, I did check http://xbox.com/status before I made the suggestion to check for outages.

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no need for that basic / standard answer...

Since BOTH.. me and my friend, who lives about 100 miles from me, has the same problem...

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A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

 

1) turn off the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

 

If the problem persists, please send us the info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further.

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