Can't connect to internet, here is my info:

What Country/State/Province do you live in? 

USA - Missouri

Modem brand & model number:

Scientif Atlanta 

Router brand & model number: 

Linksys WRT54GL flashed with Tomato version 1.28

Network Connection Type: Wireless/Wired


If Wireless, what type of encryption are you using?


If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Internal (Xbox 360S)

Things you have tried: 

Power cycling modem/router/xbox, updated router firmware, used different IP's and port forwarding

Is UPnP Enabled? Yes/no/Unknown


Is NAT Type Open? 


Any Error Codes you encounter: 

W: 0000 -  0021

X: 0000 - F0001

Y: 0000 - 0000

Z: 0000 - 0000

ID: 0004 - 0001

What type of internet do you have? Cable/DSL/T1/3G? 


Who is your ISP(Internet Service Provider)? 

Time Warner Cable

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Can't access the internet. There may be a problem with your connection.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey Vanquish3r! Unfortunately that set of status codes signify no issue with your connection, so we're going to have to start from scratch. Is it possible to try connecting your console to your modem with an ethernet cable? We'd like to try narrowing down the issue to it's source. :)

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