Can't connect profile lost

Hey could someone help me download my profile please to my xbox... For some reason the profile has gone, maybe it was deleted by one of my children, we just don't know where it has gone or why but we cannot log back into the account.

We have submitted the email account, which is a hotmail account and entered the correct password since its the same one as we use here. But we download the profile. it says unable to download the profile at this time, please try again later and we have tried numerous times to download it, but with no avail.

I am not sure if this is anything to do with the error but this also appears with the unable to download message.

80004005

please help, many thanks.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

The Xbox support team is currently working on resolving the "Signing in to Xbox LIVE" issues, you can check the status on the following link:

support.xbox.com/.../xbox-live-status

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so when the issues are resolved, where it says xbox live... would it have a check by it, when its all fixed?

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