can't connect, 4th day. please help

can't connect to xbox live, the test says i can connect to internet but not xbox live, please help.
What Country/State/Province? US, California, Los Angeles, Encino, 91316
Modem brand & model number: motorola surfboard sbg 6480
Router brand & model number: If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Things you have tried:
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT? no
Any Error Codes you encounter: no
Who is your ISP(Internet Service Provider)? time warner
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000 - 000B
X:0000 - F001
Y:0C88 - 1CE0
Z:0000 - 0000
ID:0006 - 0000
L:0015 - 10F1
Q:8007 - 0456

Question Info

Last updated July 4, 2018 Views 0 Applies to:

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the gateway

3) Wait at least 5 minutes then replug the gateway power.

4) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the gateway .

5) Plug in and turn on the Xbox,, and retry the Test Xbox LIVE Connection test.

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