Can't Change my Xbox live Account

Hello everyone I have a very annoying problem that has been going around for months now. Well first of all, when I made my xbox live account, I used an email address that doesn't work anymore. It got terminated because I switched to a different phone and internet provider. So for some reason Xbox is making me verify my account but I cant do that since I cant receive the code in my email. BUT, the thing is i called xbox live support many many times and they said the same thing over and over again of changing my password and it'll work but it DOESN'T. I keep getting this email:

Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:

  1. Click Here  <https://account.live.com/ResetPassword.aspx> for the Microsoft account password reset page.
  2. Select an option and click "Reset your password".
  3. Enter your Microsoft Account, then enter the security characters, lastly click "Next".
  4. On the following page, select "Email me a reset link" and then click "Next".
  5. A reset link is now sent to your email address.

Should you require further assistance, please visit the Microsoft account Support Pages <http://windowslivehelp.com/product.aspx?productid=10> .  

After I reset my password nothing changes. It still wants me to verify my account!!!

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

Hi DietaryMoon3082.  Sorry to hear about that.

Are you able to sign in? If so, you can go to https://account.live.com/ and change the connected email address to an active one.  Verify your account on the new email, then remove the old one.

Hope this helps, and let me know if you have any questions.

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When I sign in it says i need to verify my account. And when I try to sign in on xbox it acts like im typing in the wrog password

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Have you tried contacting tech support?  The number is 1-800-469-9269

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Hmm, we might not need to call support just yet.  What's the exact messages you get when you try to sign in?

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When I sign in on any xbox.com website it says that someone might be using my account and that i need to verify it. When I sign in on Xbox it says my password isnt valid

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then go through the process at http://account.live.com/acsr

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