Can't change Auto Renewal to off

Hello, i wanted to change Auto Renewal to off and when i click to "Off" then it says "An error occured cancelling automatic renewal." Why is that happening? 

Here you can see screenshot: http://scr.hu/0eei/e0rst


 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hi,

I would suggest you contact the Billing department. You choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

You can get them to call you by going to  http://xbox.com - sign in there if you can - then go to support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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