can't buy the xbox live gold

i cannot buy the xbox live on PC or xbox 360

tried both paypal and credit card, it always fails

Please watch my account

 

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Last updated July 5, 2018 Views 3 Applies to:

You could always try buying a pre-paid code from a store and just inputting the code to get your xbox live.

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Your account is showing as gold here on the forums.

If your gold has expired then you have a billing problem and have to clear that before being able to purchase a new Gold Sub.

You can view your billing info at https://account.microsoft.com or https://billing.microsoft.com

Edit: Digger - If there is a billing problem, you can not redeem any codes until it is handled. :)

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Oh right but if this person already has gold then why are they saying they can't purchase it? :/

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Could be on a seperate account, if the purchasing fails on the console, you may receive an error code.  Do you perhaps have this error code so I can look it up for you?  Could be an issue with your payment methods, or you may have a balance on your account that needs to be paid off first.

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i cant buy either it said i need to use a computer with my network but my laptop is the only computer i have used for it besides the xbox? help plz

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Hey ChriaII! Since this thread is a bit dated, would you mind creating a brand new thread detailing your issue, listing any error codes you've seen and any steps you've already tried! This will help us provide you individual troubleshooting steps for your issue. :)

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