Can't Buy stuff on Xbox Keeps Saying Can;t Retrieve Information?

So i go to buy xbox live using my credit card ( i just canclled my old one howerver i cant remove the payment method :( )  and i pops up with a notice saying

 

Can't Retrieve infomation from Xbox Live Please try again later.

How ever its been over a day can someone help?

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hey there - is there any error code displayed as well? Perhaps a numerical code?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am having same problem with a status code of 838200c8  any help???

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey slayer! Is your payment information up to date and current? One thing that might cause this issue is an address that is not correct, an invalid CVV code, or an expired card. You can check out all of this info on billing.microsoft.com :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same status code and I cant even access my credit card to try and fix anything. Help?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

At this time there is an Xbox Live Service Alert for making purchases, redeeming codes and more.. Please visit the Xbox Live Service Status page here support.xbox.com/xbox-live-status

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Im still getting cant authorize payment option and i have 2 credit cards. They both havent been canceled and still work. Im trying to buy mortal kombat. Can someone explain why its not working or how to fix this?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

umm... make sure your email whith you windows live ID is verified and make sure the CC is up to date whith xbox and the bank, but some times a CC just wont go through on the xbox tri on the website.

also you can use these links to get gold or MS points through amazon.com it is a little cheeper than on the xbox just make sure you click the online game code option-

gold link-

www.amazon.com/.../ref=sr_1_1

points link-

www.amazon.com/.../ref=pd_sim_vg_3

agin if you dont hit the option that says online game code the code will be mailed to you and you will be charged shiping-

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.