Can't buy Microsoft points

Hey I have seen this problem come up a lot but still cannot find out how to fix it, up until just recently I have had no problems buying points, games or movies and now all of a sudden when I try to buy Microsoft points I get a message that says "Can't authorise selected payment option. Pease select a different payment option or add a new one." I have checked that all of the information on my account matches my billing information, added a second payment option, that came up with the same message when I tried to use it, took the original option off and put it back on, still didn't fix it, i left it for several days and tried again but got the same message, I have also called my bank and they have said that the problem is not on their end. If you guys could help me out here it would be greatly appreciated,
 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi there. You'll need to contact phone support in your region to get this resolved due to the sensitive and personal nature of the issue.

support.xbox.com/contact-us

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