Can't agree to new Terms of Use

Basically I can't agree to the new terms of use as I don't know the details of the parent account linked to mine - Not even the e-mail - I can't promote my account to an adult or link it to a new parent account with agreeing to the new terms of use - I can't even find out the parent account I'm linked to without agreeing to the new terms

So if you could fix it it would be nice


Question Info

Last updated July 4, 2018 Views 13 Applies to:

Greetings FreshKingxX!

Thank you for bringing this to the forums! Unfortunately, you have to reach out to Xbox LIVE support, so an agent can assist you further and hopefully get this sorted.

If you are in the US or Canada, call phone support at 800-4MY-XBOX If you are located in a different region, let us know so we can give you the right number for your region.

You can also visit the Contact Us page, where you can chat with an agent or request a call.

Good luck! 

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