Recently, our Gold Family membership ran out. At the time, I was the main account holder and my boyfriend and our two children were added t the family. Seeing as my boyfriend is the much more active gamer, it was inconvenient for him to need to be granted an allowance to buy games. We decided when the family plan ran out (which it did last night) that he would be the main account holder this time and add the rest of us. However, while myself and our daughter were added to the family without error, we can not add our son to the family either through the website or on the Xbox itself. The only thing we can think of is that there is an issue with parent IDs. My WLID is the parent ID for him, but it is his father trying to add him to the family plan. When we try to add him through the website, it asks to sign in as the ID being added. We sign in as my son, and it asks for the parent ID to sign in, which I do. At that point the process resets back to needing my son to sign back in, and the loop never breaks. We've tried multiple browsers on multiple computers and always the same result. If we try to add him via the Xbox, everything works up until the point where we reach the "do you want to join this family?" screen. Once "yes" is clicked on, an error pops up saying "Can't sign in using your Windows Live ID". We bought the family pack so that all four of us could have Gold accounts and this is not acceptable. Someone please assist!