can't add people "can not complete this process"

when i try to add anyone I get an error message saying "can not complete this process go to xbox.com/support"

the few threads I have been able to find were not helpful.  seems like there's no one with a clue on what to do about it

has anyone had this problem and been able to figure it out?  Thanks

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Please provide a little further info on your issue. Are you trying to add more Profiles to a FAMILY GOLD PLAN?

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Are there any error codes popping up with the message?

Are you able to add anyone from xbox.com ?

Not sure if deleting/recovering your GT would help or not.

The following steps can be found below:

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

Just remember to select the "Delete Profile Only" option.

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