Can't add payment option - info screen will not load

Hi

Recently changed my account region from US to South Africa, where I currently live. Trying to add a payment option to pay for Xbox Live, but whenever I click on 'add payment option' - the screen with the loading ring pops up, spins for a while and gives me 'an error has occurred, please try again later'. This has been the case for a few days now, on different machines. No error code or anything. 

Please help, need to play!!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hello,

Try with PC

  1. On a computer or other Internet-connected device, open a browser and go to My Account.
  2. Under Payment & Billing, select Manage Payment Options.
  3. If prompted, sign in using your Microsoft account (formerly Windows Live ID).
  4. Do one of the following:
    • Select Add a new Credit Card. Enter the credit card information, and then tap or click Save.
    • Select PAY with PayPal. Follow the instructions to add an existing PayPal account or create a new one.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am trying from PC - when i click the 'add new credit card' - the following screen won't load and gives me that error message.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Weasel,

It sounds like the region migration may have caused a hiccup in the service. As this is a billing issue, I would suggest giving Phone Support a call, and having them take a look into this for you.

Let us know how that goes, or if you have anymore questions.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.