can't add new credit card to account due to region

for some reason my xbox account thinks I'm in America and asks for a state province when I'm in the united Kingdom, however it won't let me change my region and i can't remove my old credit card as it says this account still has an existing balance, even though this credit card has expired. there is nothing I can do it's highly frustrating and the support provided is no use at all either!

 

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Last updated July 4, 2018 Views 0 Applies to:

and now i've tried to redeem code through amazon and it's stuck on processing payment and will take up to 4 hours! to say I'm not a happy customer is an understatement!

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