Can't Add Friends

We have a Gold Family Member account. My son, on his "sub-account" cannot invite a friend, nor can his friend invite him. I've allowed him in the Settings to invite friends, but each time we enter his friend's gamer tag we get the following error message: Can't complete this process. Please try again. For more info, visit www.xbox.com/support. Also, I can't figure out how to invite friends for him from the Xbox.com family center section either. I imagine/hope this is something easy. I'd appreciate any help. 

 

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Last updated July 4, 2018 Views 1 Applies to:

why is my rep at 88 precent

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thas what I been receiveing to

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The issue may be your current NAT type. If it is Open, you can connect to Open and Moderate, but may be able to connect to Closed/Strict, if it is Moderate, then you can connect to Open Moderate and some Closed/Strict, if it is Closed/Strict, then you can connect to some Moderate, not Closed/Strict, and some Open. Please feel free to ask any questions if you have any.

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