Can't add a pre-paid card

I purchased a pre-paid card but when I redeem it, it says 

"An error has occurred during the transaction. Please try again later."

It is a valid code, when I enter it on my xbox, it says its the 3 month code. But I get the same error.

I usually use a recurring paypal to buy my xbl. But I got a new paypal and I can't switch it to the new one. So that's why I bought the code. 

I have been getting emails from xbox about it. But I can't fix it. Help me?

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

What kind of membership are you on? Are you by chance on a Family pack? Even if you are not, you should contact MS, this will involve an escalation on MS' part. There is no resolution I am AWARE of at the moment. Sorry for the trouble.

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I'm on the 1 month renewal. No family plan. Can I email them about the issue, or will I have to call the hotline?

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It will be best to call them. I am sorry I do not have the answer for you. MS will take care of you. There seems to be a slight hold time right now.

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Alright. I'll have to do it when I have a few hours to spare :P

Thanks

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