Can't Access "My Account"

Whenever I attempt to go to my account to manage my information I get this.  Any idea how to fix? Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 4/7/2013 9:11:43 PM
code: 1A51FD6DD3C627F
s: 4xl2Kkn2s+5VaNNh/krXDg==
id: 3bea99fb-b333-44ee-99c3-5ec0dbb1cf1b
req: 8b752bc6-0dfe-4a73-a2ca-b78fbb975a85
 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hey there! I'm guessing you're trying to update payment info, yeah?

If you think your payment issue could be OK, then we can start with the basics- clear browser cache/cookies or use a different browser or even private browsing and see how that goes.


 If there is a payment issue with you're account though, you'll want to hit up Official Chat or Phone Support here: support.xbox.com/contact-us

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This happens whenever there's outdated fiscal data. The website is too polite too tell you, and instead has a tizzy then faints with an attack of the vapors. Here's how to solve it:

Check all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

Once updated, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold

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