Hey there! I'm guessing you're trying to update payment info, yeah?
If you think your payment issue could be OK, then we can start with the basics- clear browser cache/cookies or use a different browser or even private browsing and see how that goes.
If there is a payment issue with you're account though, you'll want to hit up Official Chat or Phone Support here:
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This happens whenever there's outdated fiscal data. The website is too polite too tell you, and instead has a tizzy then faints with an attack of the vapors. Here's how to solve it:
Check all the info, payment acct + other is current, at
Once updated, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
but a faster way to speak to an Agent is to go to
http://xbox.com - sign in there if you can - then go to
Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold