Can't access original gamer profile

When I was signing in to xbox.com I inadvertently created a new gamer profile. Even though my email is still associated with my actual profile when I check my xbox. Whenever I try to sign in to the website it always goes to the new profile (the one I'm using now). Anybody know how I could get rid of this profile and access my actual gamer profile. Thanks
 

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Last updated July 5, 2018 Views 0 Applies to:

Hey there Guide! Let's see what we can do to get things sorted.

AppliedGuide77 looks like an auto-generated Gamertag. These are usually made when an email address that doesn't currently have a gamertag assigned to it are signed into xbox.com. Are you positive that you input the correct email address that's tied to your main Gamertag?

If you're positive that you signed in with the correct email that's tied to your main Gamertag, I suggest using the Contact Us page to set up a support call with an account specialist who will be able to go through your options with you.

I hope this helps! Let us know if you have any questions! =)

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