Can't access my partners account...

I created a account for my gf and we had a mate come over and mess about on the xbox, thinking it would be funny to delete all our accounts... I've managed to recover mine, but can't get her account back, despite having the right e mail and password. Now, this wouldn't worry me, but her bank details are linked to the account and I can't remove them... Help!!!

 

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hi Blaezalite could you do the following for me please

 

goto System Settings then goto Storage Devices

Then choose your main storage device where your profiles are stored

 

look to see if your partners profile is there is Delete

 

If there any other corrupt profiles with exclamations then delete these to please

 

then come back out to Storage Devices again by pressing B

 

Then on any Storage Device press  Y 3 times ( press it 1 after the other)

 

after this reset your console

 

then press the Xbox Guide button the big X in the middle f the controller

 

now try and redownload the profile

 

You should be ok and good to go now

 

anymore problems leave a message here and someone will get back to you

 

Thanks

 

Godmonkee

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Sorry also you need to make sure you have all your security proofs upto date if needs be.

I forgot that bit lol

Thanks

Godmonkee

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I've tried all that and to no avail, also filled out a recovery form and that wasn't any help either... My mrs just wants her bank details taken off the account.

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I would suggest phoning Xbox support and explaining the situation to them they should be able to help you get your account back or if not they will be able to remove bank details

 

0844 545 81 43 uk

 

1-800-4my-xbox us (1-800-469-9269)

 

Hope that Helps

 

Godmonkee

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