Can't access my account?

Every time i try to access my account it says this:

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 16/11/2013 12:05:11
code: 2A66C45DE401F39
s: h3XyEXzwOL5ZU7+kP2cI/Q==
id: 0671dbfd-7fbd-4831-9a66-def997d6f004
req:

c6971e63-3109-4475-ac60-baa66fe59cde

what is this and how do i fix it?

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Hiya,

This usually indicates a payment issue, please visit the alternative billing site here to make sure that your payment methods are up to date, and you have no invalid/expired cards on file. If you have one on file, you'll have to add a new payment method, or update your existing one so you're able to continue using your LIVE membership.

If you're unable to do so, or you don't wish to update your payment method, you'll need to contact phone support to seek assistance. 

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